IT Support Analyst (TT-10023)

We are recruiting for an IT Support Analyst to join a busy and growing organisation based in Watford. This is an excellent opportunity for someone with previous corporate IT support experience who enjoys solving technical problems and delivering outstanding customer service.

You'll become part of a collaborative IT team, providing first and second-line support to colleagues across the business while ensuring IT systems, devices and workplace technology continue to run smoothly.

The role will involve occasional travel to other company sites, so a full UK driving licence and access to a vehicle would be advantageous, although this is not essential.

What We're Looking For

The ideal candidate will have:

• Several years' experience in an IT Support role within a corporate environment.
• Strong knowledge of Microsoft 365, including Outlook, Teams and SharePoint.
• Experience supporting both Windows and Mac operating systems.
• Knowledge of endpoint management software and user directory management.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication and customer service skills.
• The ability to prioritise and manage a busy workload.
• Excellent organisational skills and attention to detail.
• Spanish language skills would be a distinct advantage but are not essential.

Key Responsibilities

• Provide first and second-line IT support to colleagues across the business.
• Support Microsoft 365 applications including Outlook, Teams and SharePoint.
• Configure and support laptops, mobile devices, printers and workplace technology.
• Manage, prioritise and progress IT support tickets.
• Troubleshoot hardware, software and system issues.
• Escalate complex technical issues where appropriate.
• Support connectivity issues including Wi-Fi and local network troubleshooting.
• Maintain high levels of customer service while resolving technical queries.

Benefits