Customer Support Executive (TT-10025)

We are recruiting for a Customer Support Administrator to join a busy and supportive team based in Uxbridge. This is a fantastic opportunity for someone who enjoys a varied role combining customer service, administration and attention to detail.

You will be responsible for supporting customers throughout the onboarding process, ensuring documents are accurately processed, customer records are kept up to date and information is correctly logged on the internal system.

The role is fully office based and the Uxbridge office is conveniently located close to public transport links. There is no on-site parking, although local shopping centre car parks are available for those who choose to drive.

Key Responsibilities

• Onboarding customer documentation onto the internal system
• Updating customer accounts and making any required amendments
• Communicating with customers via telephone and email
• Running reports and maintaining accurate records
• Assigning customers to the correct profiles within the system
• Verifying customer documentation and information
• Sending documents to customers and following up to ensure everything is returned
• Ensuring all returned documentation is accurately logged and recorded on the system
• Supporting the wider team with general administrative and customer service tasks

About You

We are looking for someone who is organised, detail-focused and confident communicating with customers. You will need to be comfortable working across a variety of administrative tasks while also being happy to pick up the phone and speak with customers.

The ideal candidate will have:

• Excellent verbal and written communication skills
• A keen eye for detail and a methodical approach to work
• Strong organisational and administrative skills
• Confidence communicating with customers by phone and email
• The ability to learn new systems and processes quickly
• A positive and proactive attitude
• The ability to manage a varied workload and prioritise tasks effectively

Why Apply?

If you're looking for a varied and challenging office-based position where no two days are quite the same, this could be an excellent opportunity.

You'll be joining a supportive and encouraging team where you'll have the opportunity to develop your customer service and administrative skills while taking on new responsibilities and learning new processes.